How many days do I have to return my order?
You can return your online order free of charge within 60 days of receiving your order. Please note: personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.

How much does it cost to return?
Good news. Returning products doesn't cost a thing! Be sure to return it with the same carrier that delivered the package to you.

How long does the return process take?
It takes 3-5 days for your package to reach our warehouse in Germany and we try to process your return within 48 hours after arriving. We keep you posted via email on the progress and your refund. When you announce your return online, your parcel is fully traceble and you can keep an eye on the steps through the link above.

Does an item purchased in our online shop not meet our quality standards (faulty or damaged) and normal return time has passed? Contact our Customer Service team for instructions.

When will I get my refund?
Once we've received the item(s) at our warehouse, we will process your return. From the moment we refund you, your bank still needs to process it. The amount of time this takes differs per bank and payment method but takes approximately 14 days - see timeline below. We'll refund the same method you used to pay.

The process timeline:
1. Shipment & processing: 5-6 business days 
2. Refund processed:
- Reebok e-Gift card: immediately after we’ve processed the return
- Credit/debit card: max 14 business days
- PayPal: max 3 business days

Will you refund my shipping costs? 

We’ll refund your entire shipping costs, except in the following cases:
1) You’re only returning a part of your order.
2) You return your order with a different carrier.
3) You chose for express delivery. In this case, we can refund you the amount of a standard delivery, but only if you return your complete order.